This video describes the work that was done on a female ward at Wrightington, Wigan and Leigh NHS Foundation Trust to improve the existing whiteboard and to make make the use of it efficient in reducing the four harms.

"When I first heard I had to do a quality improvement project based on harm free care, my first thought was more work, no time, and no extra staff. Haven’t I got enough to do, like running my ward? But when I actually sat down and thought about what the project could be, improving the communication board is something I’ve wanted to do for a while now, for the benefit of patients, staff and the ward team in general. The result is something that is functional, fit for purpose and both used and updated by all members of the MDT. I suppose my journey was something of sceptic to supporter, and now the Trust want to rollout the board to other wards and departments which is fantastic for patient safety."

Lynn Atherton, Ward Manager